Refund policy
We want you to feel confident in every JOS piece you choose. Eligible sterling silver pieces may be returned within 30 days of delivery in accordance with the guidelines below.
Sterling Silver
Sterling silver pieces are eligible for return within 30 days of delivery.
To qualify for a return, pieces must be:
- Unworn and in their original condition
- Free from scratches, alterations, damage, or signs of wear
- Returned with all original JOS packaging and accompanying materials
Approved returns will receive a refund to the original form of payment.
Complimentary return shipping is available on eligible U.S. orders.
Exchanges, Ring & Cuff Sizing
If you need another size, please contact our Client Services team. Eligible sterling silver pieces may be exchanged for another available size within the 30-day return period.
Pieces that have been customized, altered, engraved, or specially sized may not be eligible for exchange.
Beginning a Return
To request a return, please contact our Client Services team at info@josjewelry.com within 30 days of receiving your order.
Once your return has been approved, you will receive return instructions and, when applicable, a prepaid return shipping label.
Please do not send jewelry back without first requesting a return.
Refunds
Once your return has been received and inspected, we will notify you of its status.
Approved refunds will be issued to the original form of payment. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Original expedited shipping charges, if applicable, are non-refundable.
Damaged or Incorrect Orders
Every JOS piece is carefully inspected before leaving our studio. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery so our team can make it right.
Please include your order number and photographs of the piece and packaging when possible.
Return Shipping
JOS provides complimentary return shipping for eligible domestic returns initiated within the return period.
We recommend retaining your return tracking information until your refund has been completed.
JOS is not responsible for merchandise returned without authorization or through a shipping method not provided or approved by our team.
Final Sale
The following items are not eligible for return or refund:
- Customized or personalized pieces
- Altered or specially sized pieces
- Items showing signs of wear, damage, or modification
- Items marked Final Sale at the time of purchase
Questions
For return, sizing, or order assistance, please contact JOS Client Services at info@josjewelry.com.
Our team will be happy to assist.