Shipping policy

JOS offers complimentary shipping on all U.S. orders.

Each order is carefully prepared and securely packaged before leaving our studio. Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

Standard Shipping
Complimentary on U.S. orders under $750. Please allow approximately 3–4 business days in transit once your order has shipped.

Complimentary Express Shipping
Orders of $750 or more are upgraded to express shipping at no additional charge. Please allow approximately 1–2 business days in transit once your order has shipped.

A signature may be required upon delivery for select high-value orders.

Made-to-Order Pieces

Select JOS pieces are individually crafted or made to order. Production timelines are listed on the individual product page and are separate from shipping transit times.

Once your piece has been completed and prepared for shipment, you will receive tracking information via email.

Order Processing

In-stock orders are typically prepared for shipment within 1–2 business days, excluding weekends and holidays.

During collection launches, holidays, or periods of high order volume, additional processing time may be required.

Delivery & Signature Requirements

To help ensure the secure delivery of your jewelry, JOS may require a signature for higher-value orders.

Please ensure that the shipping address provided at checkout is accurate and that someone is available to receive the package when a signature is required.

Tracking

Once your order has shipped, tracking details will be sent to the email address associated with your order.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address Changes

If you need to update your shipping address, please contact JOS Client Services as soon as possible.

Once an order has been processed or shipped, we may be unable to modify the delivery address.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact JOS Client Services as soon as possible with your order number and any relevant details.

Our team will work with the shipping carrier to assist with the next steps.

International Shipping

JOS ships internationally with DHL Express. Shipping costs, import duties and fees will be automatically calculated and displayed at Checkout.

For additional information, please contact JOS Client Services at info@josjewelry.com.